Customer Support
Tier 1 Support Agent
Handles initial customer inquiries, FAQs, and routing to human agents.
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Handles initial customer inquiries, FAQs, and routing to human agents.
Automates the refund process by verifying policies and transaction details.
Engages with inbound leads to qualify them based on BANT criteria.
Drafts highly personalized cold emails using prospect data.
Triages alerts, gathers logs, and suggests mitigation steps during incidents.
Periodically checks for infrastructure drift and opens PRs to fix them.